1. Introduction
arionpl ("we," "us," "our") operates the online casino and sports betting platform accessible at arionpl.club. We are committed to protecting the personal data of every User ("you," "your") who registers with or uses our platform, in compliance with the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission ("NPC").
This Privacy Policy ("Policy") describes: (a) the categories of personal data arionpl collects; (b) the purposes for which that data is processed; (c) with whom it may be shared; and (d) the rights available to you as a Data Subject under Philippine law. By registering for or using the arionpl platform, you acknowledge that you have read and understood this Policy.
This Policy should be read together with arionpl's Terms & Conditions and Responsible Gaming Policy.
2. Personal Data We Collect
arionpl collects personal data in the following categories depending on your interaction with the platform:
2.1 Registration & Identity Data
- Full legal name (as it appears on your government-issued ID)
- Date of birth (for mandatory 21+ age verification under PAGCOR requirements)
- Philippine mobile number and email address
- Username and encrypted password
- Copies of government-issued identification documents (e.g., Philippine passport, PhilSys National ID, driver's license, UMID, SSS ID, PRC ID) submitted during Know Your Customer (KYC) verification
- Selfie or liveness verification image where required for identity confirmation
2.2 Financial Data
- GCash wallet number, Maya account, or other registered payment method identifiers
- Bank account details where bank transfer is used (BPI, BDO, Metrobank, etc.)
- Transaction history including deposit amounts, withdrawal requests, and processing timestamps
- Source of funds declarations submitted in compliance with PAGCOR Anti-Money Laundering requirements
2.3 Gaming Activity Data
- Game session records including games played, wager amounts, outcomes, and session duration
- Bonus and promotion activity
- Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)
2.4 Technical & Device Data
- IP address and approximate geographic location at time of login
- Device type, operating system, and browser or app version
- Cookies and session identifiers (see Section 6)
- Login timestamps and session activity logs
2.5 Communications Data
- Records of live chat, email, or SMS correspondence with arionpl's support team
- Feedback, complaints, and dispute records
- Marketing preferences and communication opt-in/opt-out status
3. How arionpl Uses Your Personal Data
arionpl processes your personal data for the following specific purposes:
- Account Management: To create, verify, maintain, and secure your arionpl account, including processing your login credentials and two-factor authentication.
- PAGCOR KYC Compliance: To verify your identity and age (21+) as required by PAGCOR regulations before permitting real-money wagering or withdrawals.
- Payment Processing: To process GCash deposits, Maya transfers, bank deposits and withdrawals, and to reconcile your arionpl Wallet balance.
- Anti-Money Laundering (AML): To monitor transactions for suspicious activity and comply with AMLA obligations applicable to PAGCOR-licensed operators.
- Platform Security: To detect and prevent fraud, unauthorized account access, collusion, and other prohibited conduct as defined in arionpl's Terms & Conditions.
- Game Delivery: To provide, personalize, and improve the arionpl gaming experience, including game recommendations based on your activity history.
- Customer Support: To respond to your queries, complaints, and dispute submissions through live chat and email.
- Responsible Gaming: To monitor play patterns, administer self-exclusion, enforce deposit and loss limits, and comply with PAGCOR responsible gaming obligations.
- Marketing Communications: To send promotions, bonus offers, and platform updates to you, subject to your communication preferences and applicable opt-out rights.
- Legal Compliance: To comply with PAGCOR regulatory reporting, NPC data breach notification requirements, court orders, and other applicable Philippine legal obligations.
4. Legal Basis for Processing
arionpl processes your personal data on the following legal bases under the Data Privacy Act of 2012:
- Contractual Necessity: Processing required to perform our obligations under the arionpl Terms & Conditions to which you are a party — including account management, payment processing, and game delivery.
- Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, NPC regulations, and other applicable Philippine law.
- Legitimate Interest: Processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
- Consent: Processing for marketing communications and certain optional features, where we have obtained your prior, specific, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5. Data Sharing & Third-Party Disclosure
arionpl does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. arionpl may share your personal data only in the following circumstances:
- PAGCOR & Regulatory Authorities: arionpl is required to provide player data and activity reports to PAGCOR upon request, as a condition of its gaming license. We may also disclose data to the Anti-Money Laundering Council (AMLC) and other Philippine government agencies as required by law.
- Payment Processors: Your financial data is shared with licensed Philippine payment service providers (e.g., GCash/GXchange, Maya, Bancnet-member banks) solely to process your transactions. These providers are bound by their own data protection obligations under Philippine law.
- Game Content Providers: Technical game session data (but not your full personal profile) may be shared with arionpl's licensed third-party game providers for RNG auditing, jackpot verification, and dispute resolution purposes.
- Identity Verification Services: KYC document data may be processed by accredited identity verification partners to fulfill PAGCOR verification requirements. These partners operate under strict data processing agreements.
- Law Enforcement: arionpl may disclose personal data to Philippine law enforcement agencies where required by a valid legal order, warrant, or national security direction.
- Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of arionpl's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
6. Cookies & Tracking Technologies
arionpl uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used are as follows:
- Strictly Necessary Cookies: Required for the platform to function, including session management, login authentication, and security features. These cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language settings, last-played games, and responsible gaming limit configurations.
- Analytics Cookies: Used to understand how Users interact with the arionpl platform — page load times, session paths, and feature usage — to guide product improvements. Data collected is aggregated and does not identify individual Users.
- Marketing Cookies: Used to deliver relevant promotional content within the arionpl platform. arionpl does not use third-party advertising networks that would place external tracking cookies on your device.
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the arionpl platform.
7. Data Retention
arionpl retains your personal data for the minimum period necessary to fulfill the purposes described in this Policy, subject to the following retention guidelines:
- Active Account Data: Retained for the duration of your active arionpl account relationship.
- KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations.
- Financial Transaction Records: Retained for a minimum of five (5) years following the transaction date, as required by AMLA and applicable tax regulations.
- Customer Support Records: Retained for three (3) years following the closure of each support case.
- Marketing Data: Retained until you withdraw your marketing consent or request erasure, subject to any overriding legal retention obligation.
Upon expiry of the applicable retention period, arionpl will securely destroy or anonymize your personal data.
8. Data Security
arionpl implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and arionpl's servers
- At-rest encryption for sensitive stored data including identity documents and financial records
- Role-based access controls limiting employee access to personal data on a strict need-to-know basis
- Multi-factor authentication requirements for arionpl's internal systems administrators
- Regular security audits and penetration testing conducted by independent cybersecurity specialists
- Incident response procedures aligned with NPC breach notification requirements (72-hour reporting window)
While arionpl takes all reasonable precautions, no system is entirely immune from security risks. You are encouraged to use a strong, unique password for your arionpl account and to enable two-factor authentication.
9. Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arionpl:
- Right to Be Informed: The right to be informed of how your personal data is collected and processed — fulfilled by this Policy.
- Right of Access: The right to request a copy of the personal data arionpl holds about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to Erasure / Right to Be Forgotten: The right to request deletion of your personal data where processing is no longer necessary, subject to overriding legal retention obligations.
- Right to Object: The right to object to processing based on legitimate interest or for direct marketing purposes.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe arionpl has violated your data privacy rights.
To exercise any of the above rights, please contact arionpl's Data Protection Officer at the email address provided in Section 13. arionpl will respond to verified requests within fifteen (15) business days.
10. Children & Minors
The arionpl platform is strictly prohibited for persons under the age of twenty-one (21). arionpl does not knowingly collect personal data from any individual under 21 years of age. In compliance with PAGCOR regulations, all arionpl accounts are subject to mandatory age verification.
If arionpl discovers that personal data has been collected from a person under 21, the account will be immediately suspended, the data will be securely deleted, and any balance will be returned to the verified payment source. If you believe arionpl may have inadvertently collected data from an underage person, please contact us immediately using the details in Section 13.
11. International Data Transfers
arionpl's primary data processing infrastructure is located within the Philippines. Where it is necessary to transfer your personal data to entities outside the Philippines — for example, to internationally-based game content providers or cloud infrastructure providers — arionpl ensures that such transfers are made only to recipients in countries with adequate data protection laws, or under appropriate contractual safeguards (such as standard contractual clauses), as required by the NPC's regulations on cross-border data flows.
arionpl does not transfer your financial or identity data to any party outside the Philippines except where expressly required by PAGCOR regulatory reporting obligations or applicable law.
12. Updates to This Privacy Policy
arionpl reserves the right to update this Privacy Policy at any time to reflect changes in law, PAGCOR regulatory requirements, or arionpl's data processing practices. Material changes will be communicated to registered Users via SMS to the registered mobile number or email notification. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Your continued use of the arionpl platform following notice of a material change to this Policy constitutes your acceptance of the revised terms. If you disagree with a revised Policy, you may request account closure as described in arionpl's Terms & Conditions.
13. Contact & Data Protection Officer
For all privacy-related inquiries, data subject rights requests, or data breach reports, please contact arionpl's designated Data Protection Officer:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat function on the arionpl platform.
arionpl endeavors to respond to all privacy-related requests within fifteen (15) business days of receipt. Complaints that cannot be resolved directly with arionpl may be escalated to the National Privacy Commission of the Philippines.